Customer Experience Associate
The organization is actively recruiting for full-time and part-time Customer Experience Associate roles, with a focus on enhancing customer success. Full-time positions offer two shifts, AM (6am to 3pm PST) and PM (8am to 5pm PST), with compensation at $25 per hour plus equity and benefits. The primary mission is to assist small and medium service-based businesses in growing through a point-of-sale financing product. Associates are expected to resolve complex customer issues across various channels, mainly over the phone, and collaborate with cross-functional teams to channel feedback and solve problems, ultimately improving the product experience.
Responsibilities include staying updated on ongoing issues, collaborating for product improvement, working on projects to enhance both agent and customer experiences, and handling customer escalations. Candidates should have over 2 years of customer-facing experience, strong troubleshooting skills, a passion for solving user issues with patience and empathy, and the ability to work well under pressure.
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Call Center Specialist: Consumer Relations
For this position, an employee can anticipate an hourly wage ranging from $13.00 to $17.00, depending on factors like experience and location. The role is designated as a work-from-home opportunity, requiring a high-speed internet connection, with specific exclusions for locations such as California, DC, Hawaii, and Puerto Rico. The role entails resolving routine inquiries from customers, physician offices, patients, and third-party vendors, primarily following established guidelines and procedures. Complex issues are escalated to more senior staff.
Key responsibilities include using computer applications to log inquiries, document interactions, and coordinate with other functional areas for unresolved issues. The role also involves contacting customers or relevant parties for inquiry responses or updates on investigation results. This position requires a High School Diploma or GED, intermediate keyboarding skills, basic PC and internet navigation skills, and effective communication abilities. Preference is given to candidates with at least a year of customer service experience, especially in retail or healthcare, and fluency in both Spanish and English.
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Follow-Up Associate
For this US-based role in the healthcare revenue cycle environment, the salary range is $15.00 – $20.95 per hour, with specific compensation based on factors like role, level, location, and experience. The position involves working with insurance payers to resolve complex insurance processing issues and denials, ensuring the payment of claims. The role requires at least a year of experience in the healthcare revenue cycle, knowledge of medical terminology, and proficiency in computer skills including Excel and Microsoft Office. Key responsibilities include reviewing account information, determining value-added work activities, documenting collection activity, identifying and resolving problems, and completing audits for insurance follow-up steps.
Candidates should be able to work independently, possess strong time management skills, and manage multiple tasks simultaneously. The role demands effective communication and customer service skills, with an emphasis on problem-solving and the ability to develop alternative solutions, including automation and process improvement opportunities.
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Customer Care Liaison
The role of a Customer Care Associate is crucial in maintaining effective and efficient customer service operations, especially within healthcare contexts. This position demands excellent customer service skills, ensuring timely and accurate communication with both healthcare providers and customers. The primary responsibilities include processing orders with precision, maintaining up-to-date data in systems, and serving as the main point of contact for healthcare providers to manage diverse customer requests in collaboration with other teams.
Candidates for this role must have a high school diploma and 1-2 years of related experience. Essential skills for success include proficiency in computer applications like word processing, spreadsheets, and email, along with strong analytical, organizational, and multitasking abilities. The position requires someone who is detail-oriented, adaptable to a fast-paced environment, and capable of working well within a team.
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Patient Services Coordinator
Offers a comprehensive benefits package that includes a competitive salary, health, dental, and vision insurance, a health savings account, life and disability insurance, tuition reimbursement, a 401(k) retirement plan, and a profit-sharing plan. This remote position offers a Monday to Friday, 8:00 am to 5:00 pm work schedule, focusing on serving as the initial point of contact for patients and healthcare providers within a clinic. The Patient Services Coordinator (PSC) is responsible for appointment scheduling, answering calls from healthcare providers and patients, ensuring calls are managed timely and courteously, and aligning patient appointing with organizational policies. The role also involves rescheduling patients to accommodate clinic schedules and assisting referral physicians with information and resources. Additionally, the PSC supports the clinical team by using templates and protocols for medical inquiries, forwarding these to the clinical team for responses. The company prides itself on improving the lives of those it serves through premier patient care and personalized service, with over 300 providers seeing more than one million patient visits.
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