Customer Service Representative
Estimated: $41.8K a year. The remote Customer Service Representative position offers comprehensive benefits, including health, vision, and dental insurance, life and AD&D insurance, a 401K with company matching, paid vacation and personal time, quarterly profit-sharing, fully paid parental leave, a wellness and employee assistance program, and a company-provided laptop. Career development opportunities are also provided. The role involves assisting players with online lottery games through instant messaging, email, and telephone, troubleshooting technical issues, and communicating marketing offers. Candidates must have a high school diploma or equivalent, two years of call center experience, and one year of remote work experience achieving KPIs. They need reliable internet, the ability to travel quarterly, and must be camera-ready. Advanced computer skills, including proficiency in Windows Office, and experience with smartphones and tablets are required. Strong communication and problem-solving skills, and the ability to maintain confidentiality, are essential. The role emphasizes providing excellent customer service and adhering to company values.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Care Representative
This remote, temporary/contract Customer Care Representative I position offers $18.00 per hour. Benefits include 19 days of PTO, 12-13 paid holidays, merit/COLA increases, flex time, medical, dental, and vision insurance, flexible spending accounts, pet insurance, mass transportation benefits, and a 401k with employer matching. The role involves providing customer support for a Maryland Behavioral Health Administrative Services Project, handling inquiries, resolving issues, and assisting with behavioral health/substance use service needs. Candidates must have a high school diploma or equivalent, 1-2 years of call center customer service experience, preferably in healthcare, and possess strong communication, problem-solving, and organizational skills. Proficiency in Microsoft Office Suite is required. The position demands a quiet, HIPAA-compliant workspace with reliable, high-speed internet. Responsibilities include responding to calls and emails, data entry, providing information on services, and ensuring HIPAA compliance. The position requires the employee to work eastern time zone hours.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Content Coordinator
Estimated: $42.9K – $54.3K a year. This fully remote Content Coordinator position at a beverage company offers a competitive salary with bonus opportunities, 100% paid medical insurance for associates and their families, free mental health, financial wellness, and legal counseling benefits, a 401K with company match, company-paid life insurance, a robust wellness program, tuition reimbursement, paid parental leave, a care relief fund, an associate assistance program, and paid volunteer time. The role involves developing and executing engaging content for employees and stakeholders across various platforms, including emails, intranet articles, digital signage, social media, and press releases. Responsibilities include managing content calendars, collaborating with teams, analyzing campaign effectiveness, and ensuring brand consistency. Candidates should have a bachelor’s degree in communications, journalism, or a related field, and two years of experience in content creation or corporate communications. Strong writing, proofreading, and storytelling skills are required, along with proficiency in MS Office and familiarity with graphic design software. The position demands the ability to manage multiple tasks, prioritize deadlines, and work effectively in a fast-paced, cross-functional environment.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Critical Ride Coordinator
This position offers compensation between $20.00 and $24.00 per hour. The role focuses on coordinating reliable transportation services for individuals needing assistance getting to medical appointments. As a Standing Order Coordinator, the individual is responsible for managing and optimizing the scheduling and execution of recurring transportation requests. They ensure these standing orders are accurately maintained and fulfilled, requiring strong organizational skills and attention to detail, particularly within healthcare transportation logistics. Key duties involve scheduling and maintaining standing orders, primarily for dialysis and similar recurring appointments, ensuring all trips are covered by vendors or partners, monitoring ride performance, and proactively addressing any scheduling conflicts. The coordinator will also liaise with providers, update transportation management systems, potentially assist with VIP transport, communicate with members about their schedules, and collaborate internally to ensure efficient trip allocation and compliance with relevant regulations.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Experience Operations Analyst
$36.00 – $37.50 an hour. This position offers comprehensive benefits including unlimited paid time off, paid parental and gender transition leave, summer half-day Fridays, and a suite of insurance options covering medical, dental, vision, disability, life, and accidents. Additional perks include EAP services, a 401K with matching contributions, remote work flexibility, ample growth opportunities, and participation in employee resource groups. The role seeks an analytical and proactive Customer Experience Operations Analyst to enhance how teams deliver service. This individual will serve as the operational backbone for the customer experience team, managing and optimizing systems like Gainsight and Freshdesk, ensuring processes and data strategies are effective across various product lines. Responsibilities involve owning CX platforms, architecting integrations, deploying automated communications based on customer segments and journey stages, identifying risks and opportunities through data analysis, refining processes for efficiency, managing customer health scoring, and supporting voice-of-customer programs. Candidates should possess over two years of experience in relevant operations roles, hands-on experience with specified systems, a passion for process automation, strong analytical and communication skills, and the ability to thrive in a high-growth, flexible environment.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.