Customer Service Professional – Phone, Chat, Email
This full-time customer service position offers a competitive pay rate of $19.00 – $23.00 per hour, along with substantial benefits including health, dental, vision insurance, and 401(k). The role, which is fully remote and available to those legally residing in the United States, includes paid time off and the flexibility to work from home. The work schedule requires availability for evening and weekend shifts, with potential growth into morning shifts as seniority is gained. The role involves managing customer interactions through phone, email, social media, and live chat, aimed at an audience ranging from elementary to high school students. Ideal candidates will be independent, tech-savvy, and possess strong problem-solving, critical-thinking, and communication skills. Responsibilities also include addressing customer queries with empathy and patience, ensuring a positive experience even in difficult situations.
This opportunity is part of a growing educational platform that emphasizes professional development and offers paths for advancement within the company. We seek proactive, trustworthy individuals passionate about providing exceptional educational content and enhancing students’ learning experiences. All ages and education levels are encouraged to apply, including those with resume gaps.
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Data Entry Specialist
Under the general oversight of the Supervisor and Manager, the Data Entry Specialist plays a crucial role in providing outstanding service to a diverse clientele, including product manufacturers, physicians, patients, and internal customers. This position is instrumental in enhancing CareMetx’s profitability through personal productivity and the efficient utilization of materials. The specialist’s core duties involve maintaining systems for the swift dissemination of accurate information to various clients, handling all forms of program-specific correspondence, and logging information into relevant databases. Additionally, the role entails managing payer research, territory assignments, possibly assisting with inbound calls, and distributing reports to appropriate parties.
The Data Entry Specialist is expected to uphold a positive and professional relationship with both associates and management, complying with all program-related policies and procedures. This role requires analytical skills for problem-solving within the scope of standard operating procedures and typically operates with minimal instruction on routine tasks and general directions on new assignments. Candidates should have over a year of professional experience in customer service or a healthcare environment. Key skills include effective communication, proficiency in computer applications, strong interpersonal abilities, organizational and time management skills, meticulous attention to detail, and the adaptability to new situations. The position demands schedule flexibility, including availability for overtime and weekend work as needed to meet the company’s demands.
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Customer Service Rep, Clinical
This opportunity is for customer service professionals looking to join a high-volume call center, offering full-time and part-time positions starting at $15/hour, with the potential to increase to $16/hour within the first year, plus merit. Additional bonuses are available based on performance at 6, 12, and 24 months. Seasonal and temporary positions start at the same pay rate. This remote position requires candidates to have a stable internet connection for online training and meetings, with a minimum download speed of 50 Mbps and upload speed of 10 Mbps.
The role involves answering incoming calls accurately and courteously, documenting calls, managing time effectively to meet call response requirements, and providing exceptional customer service by using online resources and proprietary systems. The ideal candidate will have a high school diploma or equivalent, at least one year of customer service experience, preferably in an inbound call center, and possess basic computer and strong verbal communication skills. Key competencies include the ability to establish cooperative relationships, display excellent customer service, effectively organize and prioritize tasks, maintain confidentiality, and develop solutions to problems. The position is primarily sedentary, requiring long periods of sitting.
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Patient Care Coordinator
The Patient Care Coordinator (PCC) role, with a starting wage of $16 – $20 per hour, offers a vibrant work environment that is both fast-paced and rewarding. This position is essential for those eager to engage in a role that requires a high level of phone-based communication, making up at least 75% of the job through handling both incoming and outgoing calls. Available in Waterloo, Iowa, with flexible arrangements for on-site, hybrid, or remote work, the role caters to various work-life balance needs. Full-time positions are open Monday to Friday, featuring shifts from 8 am-5 pm and 10 am-7 pm CST, along with a part-time option, accommodating the diverse scheduling needs of prospective employees.
The comprehensive initial training equips new PCCs with knowledge on business objectives, software systems, insurance carrier contracts, and medical coding, highlighting the importance of in-depth understanding of insurance contracts, high-quality standards, and timeliness. Ideal candidates are those with high energy and a passion for exceeding expectations. Key responsibilities include efficient management of phone and email communications, coordination of medical equipment delivery and healthcare services, insurance verification, and meticulous maintenance of patient, provider, and payer information. The position requires a high school diploma or GED.
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Access Center Representative
The Access Center Representative position offers a remote work environment with a comprehensive benefits package that includes 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, and eligibility for the Public Service Loan Forgiveness Program. UAB Medicine supports employees with resources for personal and professional development. This role involves providing top-notch customer service by handling calls from patients, caregivers, and healthcare team members efficiently and accurately. Responsibilities include scheduling appointments, prioritizing health issues based on urgency, patient education/advice, and making decisions under a physician’s direction. A high school diploma or equivalent is required, with a preference for those with business office education or similar coursework. Relevant college coursework may offset some experience requirements.
Key requirements for this remote position include attendance at all management-assigned coursework, basic medical terminology, advanced PC application skills, math and bookkeeping capabilities, exceptional telephone and customer service skills, and proficiency in English grammar and punctuation. A high-speed internet connection, a dedicated and secure workspace, and a noise-free environment for taking patient calls are mandatory for remote work. No specific licenses or certifications are required. Ideal candidates will be self-directed, self-motivated, have excellent communication skills, and be able to provide outstanding customer service and interpersonal interactions.
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