Customer Support Specialist
Estimated $45,000 – $50,000 / year. This role seeks a skilled Customer Support Specialist committed to delivering outstanding service. The successful candidate will handle customer inquiries through phone and a ticketing system, ensuring swift and accurate responses. They will guide users through product features, offer practical solutions, and manage escalations with professionalism. Strong interpersonal and communication skills are essential, especially in navigating difficult conversations and maintaining positive relationships. The role requires close collaboration with internal teams and attention to customer feedback, helping to inform product improvements. Candidates should be comfortable working independently in a remote, fast-paced environment. At least two years of experience in a customer experience role is required, along with the ability to multitask and troubleshoot efficiently. Proficiency in Microsoft Office and ZenDesk is preferred, as is familiarity with accounting or property management terminology. Ultimately, the specialist should be an advocate for customer needs, ensuring issues are thoroughly resolved and satisfaction is prioritized.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Support Analyst
Estimated salary ranges from $50,000 to $62,000 plus bonus. Benefits include comprehensive insurance (including pet), paid leave, gym and tuition reimbursement, 401(k), wellness programs, and flexible work arrangements. This position offers an opportunity to deliver high-quality support to a diverse customer base. The role involves resolving customer inquiries, collaborating with internal teams, and becoming well-versed in the product suite and support tools. Within the first few months, the analyst will handle basic support tasks such as access issues and gradually progress to managing operations scenarios and building a test environment. By the first year, the analyst is expected to work independently and support cross-functional collaboration with departments like Product Management and Engineering. Proficiency in Microsoft Word and Excel is required, while familiarity with tools like Salesforce, JIRA, and Zoom will be developed on the job. A team-oriented mindset and adaptability are crucial, as the role involves both individual work and group collaboration in a fast-paced environment. The ideal candidate is proactive, customer-focused, and eager to grow within a dynamic support team.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Documentation Specialist
Pay range is $15-$17 per hour. Benefits include training, professional development opportunities, and adherence to an ethical workplace environment with a focus on confidentiality and service excellence. This role is focused on providing support to the MRO division by reviewing and following up on documentation related to drug testing results. Key responsibilities include contacting healthcare professionals to verify prescriptions, medications, or request medical records, as well as ensuring all documentation is entered into the MRO system accurately. The position requires a keen eye for detail, the ability to evaluate information for discrepancies, and determining if the provided information aligns with the MRO request. The specialist will need to release verified negative test results and escalate positive ones for further MRO review. Strong communication skills, both written and verbal, are essential, as is the ability to work independently once trained. The role requires a professional demeanor and strict adherence to confidentiality. A high school diploma is required, while an associate’s degree is preferred.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Payments Implementation Specialist
The salary range is $58,000 to $73,000, with eligibility for a discretionary bonus. Benefits include health, vision, and dental insurance, 20 PTO days, 3 flex days, 4 volunteer days, 12 paid holidays, paid parental leave, and a 401k match. Equipment is provided for remote work. This role involves coordinating customer migrations and new sales migrations within the Payments Migration Team. The Payments Implementation Specialist will oversee project activities, schedules, and resources to ensure milestones and objectives are met. They will manage data transformation processes, ensuring compliance, efficiency, and accuracy. Clear communication with clients and internal teams is essential, as the specialist will address project concerns and facilitate understanding of goals and deliverables. A self-driven, customer-focused individual is sought for this role, with the ability to independently manage projects without oversight. Critical thinking, problem-solving skills, and intermediate to advanced Excel proficiency are required. Experience in customer service or client-facing roles is preferred. The position also requires effective communication and good time management skills.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Group Premium Services Representative
Hourly wage of $21.38, plus an annual bonus opportunity. Benefits include a 401(k) plan with 2% company contribution and 6% match, vacation, personal time, paid holidays, and work-life balance. The Group Premium Services Representative will be responsible for processing premiums, addressing customer inquiries, and ensuring timely, accurate billing in a fast-paced environment. Key tasks include analyzing statements, overseeing premium payments, and maintaining data integrity across company systems. The representative will also identify and resolve eligibility and billing errors, while ensuring compliance with policyholder contracts and relevant regulations. Strong attention to detail, proficiency with Microsoft applications, and excellent customer service skills are required. Candidates should be adaptable, with strong verbal and written communication abilities. Experience with insurance products and contract provisions is preferred, along with advanced Microsoft Excel skills.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.