Customer Service Representative
The Customer Service Representative I position offers a full-time remote opportunity with a competitive pay range of $17.00 to $21.00 per hour, based on geography, skill set, and local pay practices. Along with this, the role comes with a robust benefits package and opportunities for career advancement. The primary responsibility of this position is to provide high-quality support to clients through various communication channels such as inbound and outbound calls, chat, email, and support tickets. Representatives will be required to troubleshoot issues, resolve inquiries, and ensure a positive customer experience. The role also involves using CRM tools like Microsoft Dynamics to manage client data, maintain accurate records, and adhere to data protection and confidentiality standards. To qualify, applicants should have a high school diploma or GED and 2-3 years of customer service or tech support experience, preferably in industries like healthcare, finance, or government. Strong communication skills, problem-solving abilities, and familiarity with CRM systems are essential for success in this role.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Contact Center Coordinator
Estimated: $33.2K – $40K a year. The Contact Center Coordinator is a full-time remote position responsible for managing patient communication and scheduling, while ensuring the accuracy and confidentiality of patient data. The role requires strong customer service skills, as the coordinator interacts with patients and staff to schedule appointments, input patient demographics, and maintain compliance with HIPAA regulations. The coordinator is also tasked with supporting various departmental activities and ensuring the quality of patient care is upheld. Applicants must possess a high school diploma or GED, with prior experience in medical office settings or customer service preferred. The ideal candidate should be organized, able to work independently, and possess excellent communication skills. The position demands physical capabilities such as sitting for extended periods and occasional lifting of up to 30 pounds, along with the ability to work effectively in a healthcare environment with moderate noise levels. The role offers competitive compensation based on experience and standard benefits.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Member Services Representative
The Member Services Representative position offers a full-time remote opportunity with an hourly wage of $21.00, along with benefits including Medical, Dental, Vision, LTD/STD, and Paid Time Off. This role is centered around providing excellent service to members by handling inquiries, performing account transactions, and ensuring a positive customer experience. Responsibilities include answering phone calls, live chat, and secure messaging, as well as educating members on products and services. The representative will also process loan applications, open accounts, and authorize service fee refunds in accordance with established guidelines. Ensuring adherence to company policies and industry regulations, the representative will strive to provide first-contact resolution and maintain high-quality service standards. The ideal candidate should have a high school diploma (college degree preferred) and at least one year of experience in a financial services call center.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Tier 1 Support Specialist
The compensation for this role is $19/hour, with a comprehensive benefits package that becomes effective from the first day of employment. Benefits include Health, Dental, Vision, Life, and Disability Insurance options, 401K with match and immediate vesting, 17 company holidays, 2 floating holidays, competitive paid time off, and internal advancement opportunities.
Seeking technical support professionals to join its growing team, focused on enhancing clinical communications and scheduling. The support specialists will assist end-users, including physicians, nurses, and system administrators, with tasks such as user account management, mobile and web interface support, application troubleshooting, and more. This role requires technical aptitude, excellent communication skills, and the ability to troubleshoot a range of issues, from basic to advanced. Support specialists will be expected to work flexible schedules, including weekends and holidays, and assist clients via phone, chat, and the online customer portal.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Patient Billing Representative
The Patient Billing Representative (Remote) role pays $17.50/hour with monthly bonus incentives and includes benefits such as healthcare coverage, 401K, PTO, paid parental leave, tuition reimbursement, and discounts. This full-time position involves handling 30–35 inbound calls daily to assist patients, providers, and health plan companies with billing inquiries, payment status, and financial assistance options. Candidates must be empathetic, detail-oriented, and comfortable working in a high-volume call center. The role requires at least one year of customer service and healthcare or billing experience, along with basic PC skills and the ability to navigate multiple systems. Training runs for 4–6 weeks, Monday to Friday, 8:00am–4:30pm EST, with the working shift after training set at 9:30am–6:00pm EST.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.