Customer Support Specialist
The Customer Support Specialist role offers a competitive annual salary of $50,000, with additional benefits including stock options, health, dental, and vision insurance, a 401(k) employer match, unlimited paid time off (with a mandatory 10-day minimum), annual in-person retreats, an unlimited book budget, a wellness day off each month, and a work-from-home stipend. In this fully remote position, the specialist serves as the primary point of contact for customer escalations, ensuring timely and proactive resolutions. Responsibilities encompass managing the entire customer lifecycle—from onboarding through ongoing support to renewal—while collaborating with internal teams to deliver optimal service. The role requires strong communication, problem-solving, and organizational skills, as well as experience with support tools like Zendesk. Candidates should possess at least two years in a similar support role and demonstrate an ownership mentality. Experience with email platforms is considered advantageous.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Online Researcher
If you fit the requested demographic profile, you could earn up to $147 a day simply by sharing your opinions. Don’t miss out—discover if you qualify and join today to help brands, governments, and organizations shape the future of products and services. Your insights matter, and your time is valuable! Participate in exciting studies, and enjoy the flexibility of working on your own schedule. Plus, you’ll have the satisfaction of knowing that your voice is making a difference. Sign up now and start earning.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Customer Service Escalation Specialist
The Customer Service Escalation Specialist role offers an annual salary between $45,000 and $60,000, accompanied by a comprehensive benefits package. Equitable provides a Total Rewards Program that includes health, dental, and vision insurance, a 401(k) plan with employer matching, paid time off, and opportunities for professional development. Employees are also encouraged to participate in community service initiatives through company-sponsored volunteer programs.
In this position, the specialist is responsible for managing complex customer inquiries and complaints that have been escalated beyond standard support channels. They collaborate closely with various departments to ensure timely and effective resolutions, aiming to enhance customer satisfaction and loyalty. The role requires strong problem-solving skills, excellent communication abilities, and a deep understanding of the company’s products and services. Candidates should have a proven track record in customer service, with experience in handling escalated issues and a commitment to continuous improvement.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Product Support Agent
The Product Support Agent position offers an hourly wage ranging from $16.00 to $28.85, with compensation influenced by factors such as local labor markets, education, work experience, and certifications. In addition to the base salary, employees are eligible for a comprehensive benefits package, including health, dental, and vision insurance, 401(k) contributions, equity stock purchase options, and incentive and recognition programs. A four-week paid training program is provided, conducted virtually to accommodate remote work arrangements. This full-time, remote role requires a 40-hour workweek, with shifts scheduled between 11:30 AM and 8:00 PM CST, Monday through Friday. Responsibilities include assisting members with inquiries, utilizing multiple web tools to manage member details, and effectively communicating technical information to non-technical personnel. The position demands proficiency in Microsoft Excel, Word, and Outlook, along with the ability to learn new and complex computer system applications.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Research Assistant
The Research Assistant position offers an hourly wage ranging from $17.20 to $30.30, commensurate with experience. This role is classified as casual/on-call and is based in Baltimore, Maryland. The schedule is flexible, with hours determined based on the employee’s availability. The position is non-exempt and does not include benefits. In this role, the Research Assistant will support a transparent and replicable literature review process focusing on teacher well-being. Responsibilities include conducting literature searches, extracting data, and comparing findings with the lead researcher. The position requires training in literature review processes and adherence to established inclusion and exclusion criteria. Candidates should possess strong organizational skills, attention to detail, and the ability to perform basic troubleshooting of online literature searches. A bachelor’s degree in a related discipline is required, with additional related experience potentially substituting for education requirements. Interest in teacher well-being and familiarity with document analysis techniques are preferred.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Diagnostic Scheduler
The Diagnostic Scheduler position offers an hourly wage ranging from $23.14 to $33.26, depending on experience and qualifications. This role is typically full-time and may require weekend availability. In this position, the Diagnostic Scheduler is responsible for coordinating and scheduling medical diagnostic tests and procedures for patients. This includes verifying patient and insurance information, obtaining necessary authorizations, and ensuring that all diagnostic test orders are correct prior to processing. The scheduler contacts the appropriate facility to schedule the test and coordinates any special needs, such as sending images to the radiology facility if indicated. Additionally, the scheduler monitors and tracks all reports to ensure they are received and routes them to physicians appropriately. The role requires strong organizational skills, attention to detail, and the ability to communicate effectively with patients, healthcare providers, and insurance companies.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.