Customer Care Specialist
Estimated: $33.8K – $39.7K a year. The role offers a comprehensive benefits package including health, dental, vision, and pet insurance, with coverage options for dependents, spouses, and domestic partners. A company contribution of up to $1000 to a Health Savings Account is provided, alongside Medical, Dependent Care, and Limited Flexible Spending Accounts. The company fully funds Short Term and Long Term Disability, and Life Insurance. An Employee Assistance Program, flexible paid time off, and a 401K with company matching are also included.
This position involves providing exceptional customer support by responding to inquiries, managing invoicing and billing, handling renewals and contracts, and documenting interactions. The specialist will collaborate with other departments, escalate complex issues, and maintain a positive attitude. Strong communication, problem-solving, and task management skills are essential. The ideal candidate is tech-savvy, a team player, and possesses a high school diploma or equivalent. Previous customer service experience is a plus. The role requires a dedication to service excellence and a commitment to understanding and meeting customer needs.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Nonprofit Customer Support Associate
Compensation for this role ranges from $45,000 to $55,000 annually, with potential for discretionary bonuses or commission. Benefits include health insurance, flexible paid time off, parental leave, fertility and adoption assistance, a 401(k), and educational reimbursement. This role focuses on providing fast, friendly support to clients who do not have dedicated support, requiring the ability to understand inquiries, troubleshoot, and deliver effective solutions. The associate will ensure client satisfaction by providing accurate information and resolving conflicts professionally.
They will also contribute to client retention and growth by identifying service gaps and recommending additional services. Responsibilities include maintaining a knowledge base and reporting client feedback. Qualifications include 1-3 years of experience in a customer support role within a business services environment, proficiency with customer support software, and strong communication skills. Experience in a customer-facing role, such as executive assistance or account management, is required. The ideal candidate is detail-oriented, able to multitask, and skilled in problem-solving.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Operations Administrative Assistant
Estimated: $37.8K – $47.9K a year. This remote position offers a comprehensive benefits package, including a $60 monthly internet reimbursement, paid birthday leave, 11 paid holidays, and a Christmas shutdown. After a 90-day probationary period, employees receive $1,800 annually for medical insurance, a $600 quarterly health and wellness stipend, $1,320 annually in a lifestyle spending account, 40 hours of paid time off, and employer-paid life, disability, and accident insurance. After six months, employees are eligible for a 401(k) with a 5% match. The Operations Administrative Assistant will support the operations team in a fast-paced, remote advertising agency. Responsibilities include researching vendors, managing client and vendor communication, assisting with orders, ensuring budget adherence, conducting market research, preparing client meeting materials, and cross-training in operations. The role requires strong organizational and problem-solving skills, excellent written and verbal communication, and the ability to work independently. Qualifications include a high school diploma, proficiency in Microsoft Office and Google Suite, and strong time management skills. Experience in an ad agency or marketing firm is a plus. The ideal candidate is proactive, detail-oriented, and able to prioritize tasks effectively. A positive attitude and the ability to manage internal and external relationships are essential.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Inside Sales Representative
This position offers a base salary range of $49,000 to $51,000 per year, with commission eligibility. Benefits include a 401(k), health, vision, and dental insurance, paid time off, paid holidays, and life insurance. The Inside Sales Representative will drive revenue growth by managing inbound inquiries, executing outbound call campaigns, and following up on leads within a designated geographic territory. Responsibilities include qualifying leads, conducting needs assessments, managing the sales cycle, and maintaining CRM data. The role requires strong communication and relationship-building skills, a passion for sales, and the ability to achieve sales targets.
Qualifications include a high school diploma or equivalent, 3+ years of customer-facing experience, proficiency in Microsoft Office, and experience using CRM systems. The ideal candidate has a history of achieving sales goals, strong organizational skills, and the ability to work in a quiet, professional home office environment with high-speed internet. A background check and drug screen are required for employment.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.
Researcher
The role offers a starting annual compensation of $31,200, increasing to $34,320 after six months. Benefits include low-cost health insurance, free dental insurance, vision insurance, paid holidays and vacation time, remote work, 401(k), short- and long-term disability, and advancement opportunities. The Zoning Researcher will request and retrieve property documents from municipalities across the nation, maintain client status logs, manage project databases, and organize files. The role requires proficiency in oral and written English, basic Microsoft Office knowledge, and comfort with phone communication.
The ideal candidate is organized, customer service-oriented, and able to work independently and in a team. Qualifications include a high school diploma or GED, and two years of office/clerical experience is preferred. Candidates must have high-speed internet, access to childcare, and the ability to pass a background check and drug screening. The company provides a specialized training program.
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*All applicants must be authorized to work and live in the United States. Employer may not sponsor work visas for this position.